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How To Make A Personalised Phone Case
You can use any photographs or images you wish on your case, provided you have the correct permissions to use them.
* Contact us and send us your photo and tell us your phone model and phone case type you want.

I did not receive a confirmation or tracking email from you.
Please be sure to check your junk / spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.

When will my order ship?
Orders ship within 2 business days! Please see our shipping information section for more details.

Where can I find my order number?
Your order number can be found in your confirmation email.

How can I cancel my order?
Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.
*If you urgently require a cancellation we suggest contacting our customer care team as soon as possible.

I have received items that I did not order.
If you have received an item you did not order, the incorrect size or colour, please contact our customer care team, including photos of the item(s) you have received, the name of the item you ordered and your order number.

Can I change my address?
If you have placed your order using the incorrect address, please get in touch with us as soon as possible. Please note we cannot guarantee that any changes can be made to your order. Due to the high volume of orders we ship out daily we work to ensure all orders are packed and dispatched as quickly as possible.

I am missing items from my order.
If you are missing an item from your order, get in contact with our customer care team, including a photo of all of the items you have received, the name of the item(s) you are missing, and your order number.

My tracking indicates that my order has been delivered
Your parcel may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.

What does Return to Sender mean?
If your tracking indicates ‘Return to Sender’, this most likely means that the courier has attempted multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to us.

How is my personal data protected when ordering?
The protection of your data is of the highest priority for us. During the ordering process, all personal data is transmitted securely through "Secure Socket Layer" (SSL) with an AES 256-bit encryption, so that it cannot be read by outsiders.